EFFECTIVE COMMUNICATION SKILLS BUSINESS COMMUNICATION EFFECTIVE COMMUNICATION AT WORKPLACE EFFECTIVE PRESENTATION SKILLS ACTIVE LISTENING BUSINESS ETIQUETTE NETWORKING FOR SUCCESS GIVING EFFECTIVE FEEDBACK WORKPLACE COMMUNICATION SKILLS MANAGING DIFFICULT CONVERSATIONS TELEPHONE TECHNIQUES ENGLISH FOR EXECUTIVES

CALL CENTRE TELEMARKETING & TELEPHONE SALES MANAGING CUSTOMER SERVICE CUSTOMER SERVICE HANDLING TODAY’S DIFFICULT CUSTOMERS MANAGING THE FRONT OFFICE MANAGING TELEPHONE ETIQUETTE INTRODUCTORY TO OFFICE ADMINISTRATION SKILLS STRESS GET-AWAY: FACIAL & PERSONAL MAKEUP ESSENTIALS OF TRAINING & DEVELOPMENT KNOWLEDGE IS ORGANISATIONAL WEALTH: HOW TO ENCOURAGE EMPLOYEES TO SHARE JOB KNOWLEDGE? COACHING CREATE SUCCESS CREATIVE PROBLEM SOLVING & DECISION MAKING CREATIVE PROBLEM SOLVING LEADERSHIP SKILL

SUPERVISOR SKILLS PROFESSIONAL SUPERVISOR SKILLS HUMAN RESOURCES (HR) DELEGATION SKILLS INVENTORY MANAGEMENT MANAGING DIFFICULT CONVERSATIONS GIVING EFFECTIVE FEEDBACK MANAGING THE VIRTUAL WORKPLACE PRESSURE MANAGEMENT EMPLOYEE PERFORMANCE MANAGEMENT PERFORMANCE REVIEW SUPERVISOR LEADERSHIP SKILLS

LEADERSHIP FOR GROWING EXECUTIVES LEADING EFFECTIVE ORGANIZATIONAL CHANGE SUPERVISORY AND LEADERSHIP PROGRAMME DEVELOPING LEADERSHIP SKILLS LEADING EFFECTIVE ORGANIZATIONAL CHANGE EFFECTIVE SUPERVISORY SKILLS SUPERVISORY SKILLS TIME MANAGEMENT PLANNING & COORDINATING CREATIVE THINKING FOR PROBLEM SOLVING

EFFECTIVE INTRA AND INTERPERSONAL SKILLS -BUILDING SUCCESSFUL WORK RELATIONSHIP CUSTOMER SERVICE MINDSET-CREATING A WIN-WIN SOLUTIONS COACHING SKILLS HABITS OF HIGHLY EFFECTIVE PEOPLE COMMUNICATE EFFECTIVELY: LEARN SKILLS FROM THE BEST COMMUNICATE WITHOUT FEAR CROSS-CULTURAL COMMUNICATION EFFECTIVE TELE-CONFERENCE COMMUNICATION CHANGE MANAGEMENT EFFECTIVE SUPERVISORY SKILLS

ASSERTIVENESS & SELF CONFIDENCE COMMUNICATION ENGLISH FOR HOSPITALITY INDUSTRY ESSENTIAL BODY LANGUAGE EFFECTIVE TELEPHONE ETIQUETTE & PRESENTATIONS FOR CON-CALL MEETING BUSINESS ETIQUETTE

COMMUNICATION CUSTOMER SERVICE FOR HOSPITALITY MARKETING MANAGEMENT FINANCIAL MANAGEMENT BUSINESS POLICY PREDICTIVE AND PREVENTIVE MAINTENANCE MANAGEMENT OPERATIONS MANAGEMENT PRINCIPLES OF MANAGEMENT INFORMATION SYSTEMS PERSONAL APPEARANCE & BUSINESS ETIQUETTE ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

TRAIN THE TRAINERS LEADERSHIP SKILLS FOR MANAGERS FRONT OFFICE MANAGEMENT EFFECTIVE TIME MANAGEMENT IN SERVICE INDUSTRY BUSINESS SUCCESSION PLANNING HOSPITALITY MANAGEMENT DEVELOPING LEADERSHIP SKILLS EFFECTIVE COMMUNICATION

CALL CENTER EFFECTIVENESS TRAINING COMPLAINT MANAGEMENT CONSULTING & COACHING SERVICE CUSTOMER SERVICE EXCELLENCE EMPLOYEES SUCCESSION GROOMING FRONT OFFICE CARE HOSPITALITY SERVICE TEAMWORK INTRA-INTERPERSONAL SKILLS FOR HOTELIERS KNOWLEDGE & SKILLS BUILDING FOR MANAGEMENT MANAGING CUSTOMER CONFLICT